LETTER PENDANT NECKLACE

* All of our jewelry is hand-made once you place an order. Due to the nature of hand made items, it takes 8-12 DAYS for jewelry to be made once you have placed your order. Shipping usually takes 3-6 days but it could be different from the country.

* We send all merchandise using EMS(Express Mail Service). We will email you the EMS tracking number of your parcel once it has been dispatched. Please make sure that you or someone you trust is available to receive the package upon delivery. To ensure the secure delivery of your order, Bliss J does not ship order to post office boxes.

* In accordance with Duty and Customs Law from your country, your purchases could be levied on tax and we will not be responsible for those charges.

* Shipping is only charged for one item. You can purchase as many pieces as you would like per order and you will only be charged one shipping charge.

* Your Bliss J jewelry will arrive in our gift box package with gold ribbon, ready for gift-giving. Please contact us if you would like to leave a gift message along with your order.

RETURNS

* We hope you are delighted with your Bliss J jewelry. Please contact us with any questions prior to placing your order to avoid returns.

* Due to the nature of handmade items, refunds are only accepted within 14 days from receipt of item, if the piece is mispresented. We will accept merchandise in its original condition for a full refund when accompanied by the original sales slips. We cannot accept returns that have been worn, used, altered or damaged. The item you return must be presented in salable condition with all original packaging and enclosures.

* Please note that any associated shipping costs will not be subject to refund.

* We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

* All Earrings, Engraved items, Custom orders cannot be returned. (Earrings are subject to hygiene issue.)